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Terms & Conditions

General Information and Booking Conditions

Rate Terms

Dolan Hotels has 3 standard rates with various different booking, payment, modification and cancellation terms. Please see below:

Rate - Flexible Rate (Previously 'Best Available Rate')
Derivation - None, bookable up to day of arrival.
Cancel - Up to 2 days prior to arrival. Chargeable thereafter.
Payment - On day of arrival. Card taken as guarantee at time of booking.
Terms - Bookable up to and including day of arrival. No minimum length of stay. Modifications can be made at any time up to 2 days prior to arrival.

Rate - Saver Rate
Derivation - 10% discount from Flexible Rate, bookable up to 14 days prior to arrival.
Cancel - Non refundable
Payment - Taken in full at time of booking.
Terms - Bookable more than 14 days prior to arrival. Minimum 4 nights. Modifications allowed up to 2 days prior to arrival for new dates to be within next 6 months.

Rate - Advance Purchase Rate
Derivation - 15% discount from Flexible Rate, bookable up to 30 days prior to arrival
Cancel - Non-refundable
Payment - Taken in full at time of booking.
Terms - Bookable more than 30 days prior to arrival. Minimum 4 nights. No modifications or refunds.

Please contact our central reservations team on +44 (0) 1534 491906 for more information.

Cancellation and Deposits

For all other bookings our policy is dependant on the rate you chose upon booking; you may need to pay an amount on a pre-pay basis, these are non refundable if you cancel your reservation. Holiday insurance is always advisable.

Cash & Cheques
Please note that we no longer accept payment by cash or cheque.  Please see Credit Cards below.

Child Policy
Children aged 4 years or over can be accommodated, but will be charged as adults and must occupy a Double/Twin room with one parent.  We do not accept children under 4 years of age.  There are no family rooms at the hotel. 

Credit Cards
We accept Visa, Mastercard or American Express.  We make no additional charge when paying for hotel services using a credit card.

Internet Bookings
The online booking facility is designed for individual bookings and Dolan Hotels reserves the right to review the validity of any reservations that are not made in this spirit. 

Pet Policy
For Health & Safety reasons, Dolan Hotels operate a no pet policy. Guide Dogs are accepted with prior arrangement. 

Special Offers
Special offers are applicable to new bookings only.  Offers cannot be taken in conjunction with any other Dolan Hotel offer or promotion. Prices are based on 2 adults sharing a twin/double room and subject to availability. 

Package Holidays
Where travel inclusive holidays are arranged on your behalf all payments will be handled by our travel partner and there terms and conditions will apply to your booking.  Your holiday will then be fully covered by their ABTA and ATOL licences for your piece of mind.  Photographic ID is required to travel to Jersey.

Availability of rooms and rates are correct at the time of issue but subject to change or withdrawal without prior notice until a confirmed reservation is made.  Nothing will be reserved until the necessary payemnt or guarantee has been received, unless otherwise advised at the time of enquiry.

Full English or continental breakfast  is included in all rates as standard, unless otherwise specified. Guests on Half Board basis who arrive after the restaurant has closed will have a cold meal provided. There is no VAT in the Channel Islands. All prices include local GST. 

The Management respectfully declines responsibility for the loss of, or damage to, any guests property unless deposited with reception and a receipt obtained. 

loyalty card

Dolan Loyalty Card

Dining out with Rewards

Indulging in the finer things in life has become even more rewarding with the Dolan Loyalty App!

Earn 5 points for every £1 you spend on food, drink and events, as well as exclusive perks and rewards to enjoy throughout the Dolan Group!

Each point is worth 1p so for every £1 you spend you get 5% back, and the higher the tier level, the bigger the perks, so the more you spend the more you truly get!

Click here to find out more

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Sure Customer Service Awards

2019 winners:
Nominated - Best service from leisure tourism & accommodation
Winner - Dolan Hotels - Outstanding contribution to customer service