Terms & Conditions

General Information and Booking Conditions

Cancellation and Deposits
Depending on the rate chosen a pre-paid amount may be required on booking. Any pre-paid amounts are non-refundable in the event of cancellation.  We advise adequate holiday insurance is arranged to cover any eventuality. 

Cheques are accepted one week prior to departure if supported by a Bankers Card up to the guarantee amount. 

Child Policy
Children aged 4 years or over can be accommodated, but will be charged as adults and must occupy a Double/Twin room with one parent.  We do not accept children under 4 years of age.  There are no family rooms at the hotel. 

Credit Cards
We accept Visa, Mastercard or American Express.  We make no additional charge when paying for hotel services using a credit card.

Internet Bookings
The online booking facility is designed for individual bookings and Dolan Hotels reserves the right to review the validity of any reservations that are not made in this spirit. 

Pet Policy
For Health & Safety reasons, Dolan Hotels operate a no pet policy. Guide Dogs are accepted with prior arrangement. 

Special Offers
Special offers are applicable to new bookings only.  Offers cannot be taken in conjunction with any other Dolan Hotel offer or promotion. Prices are based on 2 adults sharing a twin/double room and subject to availability. 

Package Holidays
Where travel inclusive holidays are arranged on your behalf all payments will be handled by our travel partner and there terms and conditions will apply to your booking.  Your holiday will then be fully covered by their ABTA and ATOL licences for your piece of mind.  Photographic ID is required to travel to Jersey.

Availability of rooms and rates are correct at the time of issue but subject to change or withdrawal without prior notice until a confirmed reservation is made.  Nothing will be reserved until the necessary deposit has been received, unless otherwise advised at the time of enquiry.

Full English or continental breakfast  is included in all rates as standard, unless otherwise specified. Guests on Half Board basis who arrive after the restaurant has closed will have a cold meal provided. There is no VAT in the Channel Islands. All prices include local GST. 

The Management respectfully declines responsibility for the loss of, or damage to, any guests property unless deposited with reception and a receipt obtained. 

loyalty card

Dolan Loyalty Card

Holidaying and dining out with Rewards

With our Loyalty card every time you book direct, eat or drink in one of our hotels, bars or restaurants in Jersey you will receive five points for every £1 you spend.

Each point is equal to 1p so for every £1 you spend you get 5p back!

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